has anyone install to NetFirms hosted site?

[neubeedoo]

I am really really frustrated here ...
My info.php CLEARLY shows that I have the required "/usr/local/nf/lib/extensions/no-debug-non-zts-20020429" directory for run-time loading, yet both the calendar tester and the ioncube loader helper BOTH fail to find it!!
I do not have access to the server level php.ini, but i did modify doc root level php.ini, and again, php.info sees this php.ini, but the calendar and ioncube testers do not ....

So I tried Zend ...
I have installed the correct Zend optimizer, and modified the php.ini.
Again, info.php show the optimizer as present and enabled.
And again, the calendar tester fails to find it.

I have successfully installed this now on two other hosts without any unsolvable issues.
This is for a client site - and I do not have direct email contact with the host support - I have to relay questions via the site owner - so before I begin that nightmare ...
Has anyone managed to install the calendar on a site hosted with Netfirms?
Looking to tips and moral support - :tounge_sm

- k

[ve9gra]

What are the errors you're getting from the calendar. Just wondering if maybe it's an uploading error as you have to upload stuff in different modes depending on which version you have (either ionCube or Zend). If you haven't tried it yet, maybe the auto installer would help.

Oh, and would you have a URL to the errors... maybe that could help us figure out what's going on.

[neubeedoo]

thanks ve9gra -

the calendar tester passes the php, fails the zend optimizer saying it's not detected
and fails ioncube saying it can't find the loader or the extentions dir (which IS listed in my php.info!!!)
I'm assuming "The directory set for the extension_dir entry in the php.ini file may not exist" may mean the the directory is *listed* in my server level php.ini (and that's why it shows in php.info), but in reality it MAY NOT actually be there ?!?

The ioncube-loader-helper also fails with the same dir not found.

php.info show the zend optimizer that I added (doc root level) and even says it's enabled, but when I try to go to setup for the zend version, epc tells me that the zend optimizer is not installed ...

I'ts defo a host thing - and they have not yet responded to my email - I will be calling them Monday afternoon ... was just hoping someone else may have been successful with them in the past ...:1crysad:

(ps - both auto installers choke halfway thru saying the required loaders are not present)

- k

[ve9gra]

Do you have a URL to the tester script as well as the php.info? It might be something simple that's just being overlooked.

[neubeedoo]

Thanks so much for the help Ve9gra -

Currently I have clean installed from zip the Zend version ...

The epc tester is at:
http://www.celtlearn.org/check_info.php

The epc setup is at:
epc - set up url: http://www.celtlearn.org/calendar/setup/

php.ini in the doc root (seen successfully in php.info)
zend_optimizer.optimization_level=15
zend_extension=/mnt/web_l/d16/s47/a0003n34/www/ZendOptimizer.so
ZendOptimizer.so located in the doc root - again seen by the php.info that indicated as present and enabled ...

Not that the php.info lists the extension_dir that epc/ioncube looks for, but niether epc or ioncube see it ...

After you've looked, give a shout and I will uninstall, and install fresh the ioncube zip version ...

Thanks!
- k

[Brian]

Not sure if this is helpful, but after making changes to the php.ini file, apache needs to be restarted before they become effective.

[neubeedoo]

That's what's really weird ... this php.ini is in my local doc root ...
On 2 other hosts I have added php.ini alter things like file size upload restrictions, etc, site specific things, and they always works immediately -
I do not have access to the server level php.ini -
I'm then guessing that Zend optimizer has to be initiated SERVER-WIDE in order to work, rather than on the local/doc level???
(I have only used the calendar with ioncube. I have altered php.ini's on the local doc level for CMS programs like Jamroom without problems before)
- of course, still haven't heard from the host ... that in itself might be reason enough to switch ...
-k

[Brian]

Zend does need to be installed server wide. Some hosts disallow local php.ini changes...

[neubeedoo]

After waiting well OVER A WEEK for a response from their "24/7" support ...
After quoting the IonCube 'instructions' that explain that I need the run-time directory created ...
After explaining that the program was vital to the site redesign and that we would be forced to CHANGE HOSTS if we could not use it ...
After saying I could also use Zend Optimizer if that was offered instead ..
I get this crap ...
>Hello,
>
>Thank-you for expressing an interest in this feature.
>
>At the moment, we do not offer Ion-Cube. It has been added to our list
>of client requested features and may be included in a future service
>upgrade. Thank-you for your suggestion.
>
>Tutorials, demos, and answers to over 90% of your questions may also be
>found immediately at our Self-Help Support Centre:
>http://www.netfirms.com/support/ Regards,
>
>Phil
>Netfirms, Inc.
>www.netfirms.com


bye-bye Netfirms ...

[Brian]

I'm sorry you've had such troubles with your host. If you're shopping around, I recommend www.iHostParadise.com ;) .