That message is about the CAPTCHA checker. Make sure that you do enter the validation characters - it's used to make sure that it's a human submitting the ticket and not some spamming bot.
Oh, and make sure that you refresh the CAPTCHA just before submitting... there's a timer function where the image will "expire" after a while. So create your ticket, and when you go to submit, refresh the CAPTCHA, enter the validation, and then submit the ticket.
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Last edited by ve9gra; 08-20-2012 at 07:37 AM.