Login issue on Firefox 3.0 and Vista

pipkc · 03-09-2009, 08:02 PM

I've been using the calendar for over 2 years and my client mentioned that he couldn't login anymore. He has Firefox 3.0 and has Vista. I use Firefox 3.0 on my PC (excluding Vista) and I didn't have any issue logging in. He describes as "the login screen just takes my username and password and then deletes it and starts all over again when I press enter."

I had him try a few different things (below) but he still haven't been able to log in. I'm not sure what is causing this issue. Any ideas?

Make sure num lock and caps lock is turned off. Try logging in again.
Delete your Internet Cookies
Try logging into the calendar from a different browser - Internet Explorer
Resetting his password

**Brian** · 03-09-2009, 08:05 PM

Seems like a setup issue with FF3. Since FF3 is in Beta, I'm not using it as my primary browser. I'll need to see if I can test this...

**Brian** · 03-09-2009, 08:13 PM

Wait... I thought you were talking about FF 3.1 (the Beta). Sorry.

I develop and use FF 3.0 extensively and never have had a problem like this and it's not a known issue. It still sounds specific to their computer.

ve9gra · 03-10-2009, 08:37 PM

Check the anti-virus that your client is using. I've seen it where they have stupidly secure setups not even allowing form data to be posted.