License key error

AbsoluteCM · 06-25-2009, 07:53 AM

I have set up the calendar and been using it for months whilst developing the website without a glitch.

The website has now gone live. I have added two users (my clients) to enable them to add events.

One user is reporting an error, when he visits the page the calendar is displayed on. I can only see the error on his computer, I have tested it on two other PC's in the office and we cannot recreate it.

The page is:
http://www.gloucestercivictrust.org/events/calendar.php

The error appears above the calendar - it reports a problem with the license key it is running in test mode - only showing one event.

I have visited the relevant help page, I cannot see any of the points are valid in this case. The license key is a full version and valid.

Hope someone can help. TIA.

ve9gra · 06-25-2009, 07:56 AM

I see a Blog mode with no license key error. Is it possible that they're accessing the site from an internal IP address, instead of using the domain name?

AbsoluteCM · 06-25-2009, 08:01 AM

The client is accessing the website from his PC at home using the full domain name.

**Brian** · 06-25-2009, 09:24 AM

Would it be possible they are accessing via a parked domain name?

AbsoluteCM · 06-25-2009, 09:31 AM

The client is seeing the error on the live domain:

http://www.gloucestercivictrust.org/events/calendar.php

However no one else is seeing the error.

**Brian** · 06-25-2009, 09:33 AM

Have you can them close all of their browsers and clear their cache? It may be a local computer issue.