cannot log or pass into admin

sticks101 · 08-26-2009, 11:47 AM

When following the directions I went to the setup page url and was presented with a log and pass, I was never walked through the process of entering the Master Administrator's user name and pass. As a result I cannot get to the licensing system to enter my order number. Actually I cannot get in to anything.

Please help.

Sticks101

**Brian** · 08-26-2009, 11:53 AM

On the very first screen, you are selecting the master admin's user name and password. Did you go through that screen?

sticks101 · 08-26-2009, 11:56 AM

That's the screen I cannot get passed. My client said he never entered any type of log or pass and I just confirmed that with him on the phone.

**Brian** · 08-26-2009, 11:57 AM

So, you enter the information and click save, but it goes back to the same screen?

sticks101 · 08-26-2009, 12:04 PM

Yes. I have tried all of the passwords for the website, ftp, all that have been given by the client and I always go back to the log-in screen with blank fields.

**Brian** · 08-26-2009, 12:05 PM

What information is the login screen asking for?

sticks101 · 08-26-2009, 12:06 PM

log in and password

http://www.phoenixville.org/calendar/setup/index.php

**Brian** · 08-26-2009, 12:08 PM

Open a support ticket and I can give you instructions for finding out what this should be set to.

sticks101 · 08-26-2009, 12:15 PM

Quote:

Originally Posted by Brian

Open a support ticket and I can give you instructions for finding out what this should be set to.

I have a support ticket logged DZY-825599

sticks101 · 08-26-2009, 12:16 PM

Ticket posted #DZY-825599